Can I buy safely on MR SAPEUR?
You can buy from emerging artisans in menswear on MR SAPEUR knowing that the team has curated our designers for the highest standards of quality and unique style. MR SAPEUR handles the payment and acts as an intermediary between yourself and the designer.
Buying on MR SAPEUR.com – how does it work?
You do not need to have an account to buy on MR SAPEUR. However we recommend register so you contacted when we have VIP only shopping event. MRSAPEUR.com works to connect emerging artisans with you, the client – You purchase directly from the designer.
What is the delivery policy at Luxecolore.com?
MRSAPEUR.com connects clients with artisans, we are not directly involved with the shipment of goods purchased on our website. Each artisan has his or her own specific shipping methods and timeframe for delivery, clearly visible in the shipping section of the item page. Before adding an item, please check that they do ship in your area even though you can be assure that the majority of our artisan’s ship worldwide.
How can I pay?
We accept Visa, MasterCard, American Express and Discover.
Can I ship my items to multiple addresses?
During the checkout process at MRSAPEUR.com you can only select one shipping address. If you want to send items to different addresses please go through checkout separately for shipping address.
What do I do if I am not happy with an item I received?
If for some reason you experience any problems please contact MRSAPEUR.com through our site regarding their detailed return and refund policies. We are confident that sellers will almost always provide a swift and satisfactory solution to the problem as the minimum requirement for our artisans is to provide a refund or exchange within 7 days of receipt.
What do I do if my order doesn’t arrive?
To get a resolution to your problem, please contact MRSAPEUR.com directly through our site. We are confident that sellers will almost always provide a swift and satisfactory solution to the problem.
What is the policy on returns and refunds at MRSAPEUR.com?
All of our artisans agree at a minimum to provide a refund or exchange within 7 days of receipt of the piece if you are unhappy with your purchase or if it has been damaged in transit. However it is important to note that each artisans also has his or her own detailed policy. So please be sure to check those on the item pages. If you would like a refund or an exchange, please message our customer service department. Once the artisan has received the piece, MR SAPEUR will refund you unless you have opted for an exchange.
Where do MR SAPEUR designers ship their pieces?The overwhelming majority of our designers ship to any destination in the world (where legally permissible in their country of origin), it’s safe to assume that our designers can ship to you. If a designer doesn’t ship to your country, we will provide you with this information.